Alberta Edmonton - Service Management Transformation

Come hear how end user engagement and strong organizational change management practices helped revitalize the University of Calgary IT service management processes and enabling technology.  Through their presentation, Anna and Tatiana will be sharing their implementation learnings and insights as they attempt to answer the following key questions:

• Why is engaging the end user community an important part of Service Management transformation?
• What is the connection between user adoption and realization of business value?
• How can design thinking concepts be used to engage end users as a catalyst for innovation?
  

Speaker Bios

Anna Loomis

Anna Loomis is an enterprise consultant who has spent her career leading complex IT and Business transformation initiatives for clients in Energy, Utilities, Public Sector, Education, Telecommunications, Construction & Engineering sectors.  She currently leads Solvera’s growing Service Management practice.  She is passionate about helping clients achieve breakthrough results to transform their IT and business operations.

Tatiana Pereira

Tatiana is a high performing consulting professional with deep experience in process transformation, business analysis, project management and organizational change.  She has lead several service management improvement projects focused on ITIL best practice and specializes in process design for Request, Incident, Change, Self-Serve Portal, Service Catalog, Service Desk operations and Telephony Integration, Service Design & Transition, Demand, Project and Resource Management, SDLC, Test, Release, Asset, Configuration (CMDB) and automated Discovery. 

Thank you to Our Branch Sponsors: