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• Why most Digital Transformation efforts are BS and will never yield the promised benefits

  • When
    2025-04-24
  •  
    11:45 - 13:15
  • Location
    Virtual online event

  Register

  Please join our virtual event on April 24th, 2025: 

  Why most Digital Transformation efforts are BS and will never yield the promised benefits

  Get this – digital technology doesn’t have to transform its businesses that need to transform.

  The emphasis of 90% of “Digital Transformation” efforts is in the wrong place! The focus must be on how the business will transform (radically change, look, behave, perform, and work differently), not on technology that helped others to achieve this! Call the 90% Digitization or Digitalization projects, if you will.

  Will they benefit the organization?

  Probably, but even that is not a guarantee.

  Will they deliver on the promise – not in a million years!

  The first lesson is for free – you don’t even have to pitch for the presentation –

  You can’t Ctrl-C, Ctrl-V transformation!

  Transformation starts and ends with living things (people, leaders, employees, partnerships, organizations, markets, ecosystems, etc.)—technology is just a tool!

  What should you do to make the promise of Digital Transformation come true?

  It’s both simpler and more complicated than you think!

  Speakers:

  Johann Botha

  
  

  

  Johann is an executive, business, team, and life coach, consultant, author, speaker, startup mentor, and educator with over 40 years of experience improving and transforming businesses and leveraging technology and people’s talent in 34 countries worldwide.

  He has helped hundreds of individuals and companies in the financial services, information technology, aviation, education, engineering, FMCG, and governmental sectors transform, grow, and improve!

  He holds qualifications in various disciplines, including master's degrees in business, marketing, and data science. He has several certifications and professional credentials. He received industry recognition for his work in service management, business strategy, business agility, marketing, digital transformation, innovation, continual improvement, and Lean.

  In 2013, he received a Lifetime Achievement award from the itSMF in South Africa for contributing to the profession and body of knowledge. Johann has a special regard for the Service Management community, whom he credits for most of his success.

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• Webinar: Robots Can Cry, But Should They? (Canadian Time Zone edition)

  • When
    2025-06-19
  •  
    11:45 - 13:15
  • Location
    Webinar

  Register

  Robots Can Cry, But Should They?

  Due to high interest we have secured Simone to present to us in June during our regular ("Canadian") time slot:

  AI may not feel emotions, but its ability to mimic and influence human responses is reshaping collaboration in Industry 5.0. As service management evolves, the intersection of neuroscience, emotional intelligence, and ethical AI raises new questions: Can AI reduce cognitive load, or does it heighten stress? Will it build trust, or push us into the uncanny valley? And how does it shape decision-making and emotional dynamics in the workplace?

  Join us as we explore how AI can enhance, rather than replace, human intuition, reinforcing ethical, emotionally intelligent service management. Leave with practical ideas to design AI interactions that foster trust, adaptability, and meaningful human-AI partnerships.

  Speaker:

  

  Simone Moore

  Simone is a force of nature. Her spirit is contagious. When she speaks or runs a workshop, the room follows her every move and thought. Simone aims to humanise IT and bring ethics to the way people work.

  Awarded the Dave Jones Award for Inspirational Leadership and serving as the Editorial Director of "The Youth Rise in Power" and "The Era of Humanising IT" docuseries, Simone’s IT, OCM, and HR experience combines the technology of the human brain, emotional agility, and the digital journey in adapting to humanised IT focused on responsible, ethical, and emotional AI.

  A recognised HDI Top 25 Industry Thought Leader, inclusion in the Women in DevOps list, and WomenTech award nominee, Simone is a contributing author to VeriSM Unwrapped, Applied, and ITIL4 High Velocity IT, among other international certifications, DevOps Institute eBooks, and An Education in Service Management. She is also a contributing reviewer for the European Commission and the Cynefin-based Field Guide on Managing Complexity (and Chaos) in Times of Crisis.

  With extensive experience in blending business and technology approaches and frameworks, she helps her clients thrive in an ever-changing, dynamic world. Qualified in various complementary health techniques, she once ran her own wellbeing practice in Australia—helping individual clients, consulting on, and designing workplace wellbeing programs for organisations.

  Flourishing humans and exceptional experiences result from her active values: connecting people, sharing knowledge, discovering possibilities, and realising potential. She takes things beyond technology to deliver a deep leadership experience through writing, consulting, training, workshops, conferences, podcasts, and social media.

  She travels the world on assignment—virtually or face-to-face—enjoying different languages, cultures, and ways of working, which gives her broad perspectives.

  This event is hosted by itSMF International. You will have to register again on their TEAMS event system, once you complete the registration here- Access instructions will be sent after successful registration.

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