Agile Digital Transformation (ADapT™)

Track # 2

Speaker:  Johann Botha

Session Description:

This session will share a transformational model to help incumbent (industrial age) organizations make fast and iterative progress in becoming digital citizens. The approach is the result of research, application, experimentation, and refinements since 2012 – but the work accelerated after VeriSM was published because customers asked for more straightforward and prescriptive guidance we call Agile Digital Transformation or ADapT™ for short.

That said, our work condensed what we have learned since 2012 into nine simple steps, grouped in three phases, which organizations can take to transform the organization. The conversation begins at the CXO level and is strategic without any tech-talk, helping leadership prioritize and drive innovation to transform the organization. We call this phase EXTRACT your digital strategy.

Cross-functional teams then start creating the future by focusing on product and business-model innovation. Here we focus on three key elements, ensuring that the organization has the capacity to succeed in building the future – this includes education, resourcing, and events to become involved in creating the future. Next, we need to plan and execute innovation and testing processes and events. Lastly, we must ensure that innovation will survive in operations by constantly re-evaluating and streamlining business and operational models. The innovation phase we call EXPLORE the future.

Once the organization knows what to do for the next three months, we will kick off the EXPAND phase—by building and implementing ideas in an agile manner. Then we need to validating customer reactions and streamlining what is on offer before the focus shifts to scaling and optimizing the reach of new digital or digitally-enabled products and services. While scaling, we zoom in on operations and improve what we have and what we do. Daily work in operations means solving problems, optimizing, and finally, paying off technical debt.

The key is not to try and make big changes but instead continually make small changes for the better – evolutionary change is better than revolutionary change. If you, however, take a moment to look back – it’s clear what strides incumbent organizations can make in as little as a year!

 How to Build your Digital Strategy

Track # 2

Speaker:   David Cannon

Session Description:   

Successful strategies are able to crystalize complex situations into a clear, succinct set of statements about where we’re going, why and how.  This session outlines the steps to define a digital strategy, and shows how to make it an accessible tool that can be used to manage change at every level of the organization.  The session will include:

• The 7 principles of strategy – setting yourself up for success

• What a strategy should look like (and what it should not look like)

• Knowing what to measure and how to use metrics

All Aboard the Accessibility Digital Service Train

Track 3 

Speaker:  Cynthia Jolly

Session Description: 

The clock is ticking to make your information and communications technology (ICT) services accessible to all.  There are new accessibility service requirements for Federally regulated entities and Transportation Service Providers to provide barrier free services to Canadians. Now is the time for organizations to adopt an accessible by default inclusive design process. 

• Discover how the Canadian Transportation is removing barriers for travellers with the adoption of Accessible Transportation for People with Disabilities Regulation (https://otc-cta.gc.ca/eng/accessible-transportation-persons-disabilities-regulations).  Providing guidance material in alternative formats using open-source, cloud-based services.
• Learn about new accessibility requirements including in Canada (TBS's new Digital Services Policy suite) and the European Union (EN 301-549 2018 standard).
• Find out how to apply an accessibility lens to the design and delivery of programs and services.
• Explore best practices on how to improve existing digital services for accessibility (web/mobile  applications and user documentation).
• Find out how to engage clients with disabilities in the design process and use testing tools for web applications.

 AI Automation (Chatbots) in HealthCare

Track # 4

Speaker:  Stephanie LeBlanc

Session Description: 

We live in a world where technology touches every aspect of our lives on a daily basis. We bank online, pay our bills, change our hotel or flight reservation by providing a few pieces of information etc. without ever talking to another human being. And we do all that within a few seconds or minutes. Our clinicians expect similar levels of efficiency to make their job easier. Using AI Automation technology, our clinicians can significantly reduce wait times when they need information from the pharmacy, need to know who is on call, or other FAQ type questions.

Building Team Resiliency Through Change

Track # 3 

Speakers:  Amanda Perran

Session Description: 

As the impacts of the pandemic drag on, our teams continue to face tremendous change.  How can we maintain a healthy level of energy and excitement within our teams as leaders when most team members are just working hard to keep up with the various demands and changes they are facing.  In this session, Amanda will look at a combination of technical and non-technical opportunities to improve employee morale, create connection and build resiliency during times of excessive change.

Data Security and Compliance as Cloud Culture

Track # 4 

Speakers:  Steven Woodward & Kristin Curran

Session Description: 

The Cloud has quickly become an integral, unavoidable tool in today’s work-from-home landscape. The challenges of implementing cloud infrastructure, from the hardware and software, and of equal importance, the people using the Cloud, are ever-evolving. Looking through a contemporary lens, Cloud Perspectives will introduce attendees to the topics of cloud computing, data governance, and the privacy concerns that industries are facing.  This includes covering regulatory considerations as GAIA-X, GDPR, and the CLOUD Act, and how the cloud culture helps to facilitate in strengthening data security.

Steven’s extensive work with international and regional standards, and Kristin’s focus on culture will not only highlight the governance topics of today, but project a look into the future based on experience and research into current trends and future tools.