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Service Management in the Digital Age
Professional Development and Educational Workshop Days

September 30, 2019 - October 1, 2019 | Ottawa, ON
Centurion - Conference & Events, 170 Colonnade Rd., Ottawa ON K2E7J5

Presentation Slides:

Culture of Innovation, Simon Gaiger, General Manager for Government for AWS Canada
Digitized Processes: Optimizing the Customer Experience through Digital Analysis and Design, Roger Burlton, President, Process Renewal Group
How to Avoid the ITIL Money Pit, Edward Pham, President, RealIT
Leveraging Expertise – What every project team really needs to know about leadership, Laszlo Retfalvi, Retfalvi Associates
Service Management: How reporting, client experience and service design is moving us towards a digitally enabled shared services vision for the future, Tracy Fiander-Trask, Govt of Nova Scotia
Wanted Dead or Alive: ITSM in the Age of Evolving Technologies, John Carter, City of Ottawa
ITSM Leading practices, Lessons learned and The Transition to Enterprise Service Management (ESM) to Achieve True Business Value, Jason Souliere, KPMG
Changing Service Management at RBC, Nicole Conboy, Royal Bank of Canada
Managing/Leading from Within, Claire Picken, Lockheed Martin
AI and the Value of People, Kugi Usmani, TopDesk
What is new in ITIL 4, Vernon Lloyd, Somerset CC Ltd.
Enterprise Service Management – The Landscape and ITIL4 in Context, Miles Faulkner, Co-CEO, Blended Perspectives
Public – Private – Community – Hybrid Clouds: What, Why & When, Steve Woodward, Cloud Perspectives
Canada’s Digital Backbone, Teresa D’Andrea, Government of Canada
Putting Service back in ITSM: Strategies to Improve your Customer and your Business, Michael Seeger, OBSI
ITIL 4 What’s new and what have we lost, Vernon Lloyd, Somerset CC Ltd.
Digital Service Management and Digital Cyber Security – Risk Mitigation in a Digital World, Colwyn Warner, Emtec
The Promises of ITIL Cannot be Realized if your ITSM Platform is Built on Sand, Jeff Piper, BMC

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Service Management in the Digital Age Professional Development and Educational Workshop Days

Presentation Slides:

Service Management in the Digital Age
Professional Development and Educational Workshop Days