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• Webinar: Robots Can Cry, But Should They? (Canadian Time Zone edition)

  • When
    2025-06-19
  •  
    11:45 - 13:15
  • Location
    Webinar

  Register

  Robots Can Cry, But Should They?

  Due to high interest we have secured Simone to present to us in June during our regular ("Canadian") time slot:

  AI may not feel emotions, but its ability to mimic and influence human responses is reshaping collaboration in Industry 5.0. As service management evolves, the intersection of neuroscience, emotional intelligence, and ethical AI raises new questions: Can AI reduce cognitive load, or does it heighten stress? Will it build trust, or push us into the uncanny valley? And how does it shape decision-making and emotional dynamics in the workplace?

  Join us as we explore how AI can enhance, rather than replace, human intuition, reinforcing ethical, emotionally intelligent service management. Leave with practical ideas to design AI interactions that foster trust, adaptability, and meaningful human-AI partnerships.

  Speaker:

  

  Simone Moore

  Simone is a force of nature. Her spirit is contagious. When she speaks or runs a workshop, the room follows her every move and thought. Simone aims to humanise IT and bring ethics to the way people work.

  Awarded the Dave Jones Award for Inspirational Leadership and serving as the Editorial Director of "The Youth Rise in Power" and "The Era of Humanising IT" docuseries, Simone’s IT, OCM, and HR experience combines the technology of the human brain, emotional agility, and the digital journey in adapting to humanised IT focused on responsible, ethical, and emotional AI.

  A recognised HDI Top 25 Industry Thought Leader, inclusion in the Women in DevOps list, and WomenTech award nominee, Simone is a contributing author to VeriSM Unwrapped, Applied, and ITIL4 High Velocity IT, among other international certifications, DevOps Institute eBooks, and An Education in Service Management. She is also a contributing reviewer for the European Commission and the Cynefin-based Field Guide on Managing Complexity (and Chaos) in Times of Crisis.

  With extensive experience in blending business and technology approaches and frameworks, she helps her clients thrive in an ever-changing, dynamic world. Qualified in various complementary health techniques, she once ran her own wellbeing practice in Australia—helping individual clients, consulting on, and designing workplace wellbeing programs for organisations.

  Flourishing humans and exceptional experiences result from her active values: connecting people, sharing knowledge, discovering possibilities, and realising potential. She takes things beyond technology to deliver a deep leadership experience through writing, consulting, training, workshops, conferences, podcasts, and social media.

  She travels the world on assignment—virtually or face-to-face—enjoying different languages, cultures, and ways of working, which gives her broad perspectives.

  This event is hosted by itSMF International. You will have to register again on their TEAMS event system, once you complete the registration here- Access instructions will be sent after successful registration.

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